If the ordered knit is available in stock, we will ship or prepare the order for studio pick-up in 2 working days. We care for nature and in order to not overproduce, some knits are made-to-order in 1–2 weeks, so we kindly ask you to be patient – your chosen knit is definitely worth the wait. As soon as we receive the knit in our studio, we will ship or prepare the order based on your chosen delivery method.
You are welcome to reach out to us via Instagram, WhatsApp or email if you have any doubts or questions about the ordered knit. We will happily make the necessary changes to your order or proceed with a cancellation and refund if necessary. If the order is fulfilled and shipped, we cannot guarantee cancellation, so you will have to receive the order first in order to return it to us.You are welcome to reach out to us via Instagram, WhatsApp or email if you have any doubts or questions about the ordered knit. We will happily make the necessary changes to your order or proceed with a cancellation and refund if necessary. If the order is fulfilled and shipped, we cannot guarantee cancellation, so you will have to receive the order first in order to return it to us.
Of course, please reach out to us and we will gladly combine them. Please keep in mind that not all knits are available in stock, so it might take 1–2 weeks to process your orders if some items are not available to ship right away.
Please reach out to us via Instagram, WhatsApp or email if you have any doubts regarding your order. We have a 14–day return policy which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. There is no need to include a return form or proof of purchase.
To proceed with a return, you can ship it via postal service or any other delivery method convenient for you to the following address:
SIA for lovers and trees
+371 28 721 686
It would be kind of you to share the tracking number with us, so we can follow the return.
You are also welcome to return it in person at our studio on Strelnieku 8 in Riga.
And please let us know in case you wish to receive the refund in a gift card form – we would be happy to have you choose our natural knitwear in the future. You are also welcome to request an exchange for any other item, we have plenty of knits in many different colours.
We accept orders online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website forloversandtrees.com If your country or territory is not listed please contact us to check if other options are available.
Delivery within European Union countries is undertaken with DPD courier delivery service which normally takes 3–10 business days. All other deliveries are undertaken by postal parcel service, and it usually takes 10–15 business days to deliver.
For local customers, we offer store pick-up from our studio. However, please be aware that store pick-up does not mean faster order processing since unavailable items have to be manufactured in 1–2 weeks.
No matter the selected delivery option, you will be advised on expected manufacturing and dispatch deadlines via WhatsApp, and we will provide you with a shipment tracking number once it is shipped via email.
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient and for lovers and trees is not required to refund these costs to customers.
For your information, only full-price knits are eligible for discounts. To apply the discount code, add it to the “Gift card or discount code” section at checkout. If the item is eligible for a discount, the code will be applied automatically. If you experience issues with applying the code to a full-priced item, please contact us.
For any enquiries please contact us. We're available from Monday to Friday 9:00-18:00 (GMT+2).
Follow and reach us on Instagram @forloversandtrees
Call or message us on WhatsApp +371 28 721 686
Email us at email@example.com